This Cancellation Policy explains how to end a MsgMix trial or paid subscription for the WhatsApp Business CRM platform at app.msgmix.com. Cancellation stops future billing; it does not automatically delete historical data unless you request account deletion.
1. How to Cancel
- Sign in to app.msgmix.com, open Subscriptions (Billing), and cancel auto-renewal for your plan.
- Or email support@msgmix.com from your account email with the workspace name and a clear cancellation request.
2. When Cancellation Takes Effect
- Trial: Cancel before the trial ends to avoid conversion to a paid plan.
- Monthly: Access continues until the end of the current paid period. You will not be charged for the next month if cancellation is completed before renewal.
- Yearly: Access continues until the end of the yearly term. Yearly fees already paid are handled under the Refund Policy (limited window); mid-year cancellation does not usually produce a prorated refund.
3. What Happens After Cancellation
- Auto-renewal stops; no new subscription invoices are created for that plan.
- At period end, paid features may be restricted or the workspace moved to a limited/read-only state according to plan rules.
- WhatsApp Cloud API connections, campaigns, and automations may stop sending once the subscription is inactive.
- Disconnecting your WABA in Meta or removing tokens is your responsibility if you no longer want MsgMix to access WhatsApp on your behalf.
4. Data After Cancellation
We retain workspace data for a limited period so you can reactivate or export contacts and records. To request permanent deletion of your account and associated personal data, contact support@msgmix.com. Deletion timelines follow our Privacy Policy and legal retention requirements.
5. Team Agents & Seats
Removing individual agents does not cancel the workspace subscription. Only the billing owner (or an authorized admin) can cancel the plan. Seat changes take effect per your plan's billing rules.
6. Reactivation
You may resubscribe from the Subscriptions page while the account remains available. Prior configuration may still be present if data has not been deleted.
7. Contact
Cancellation help: support@msgmix.com