This Refund Policy applies to paid MsgMix subscriptions purchased through app.msgmix.com. MsgMix is a WhatsApp Business CRM / Cloud API SaaS. Meta WhatsApp conversation fees, AI provider usage, and other third-party charges are billed separately by those providers and are not refundable by MsgMix.
1. Free Trials
If you are on a free trial, you will not be charged until the trial ends or you convert to a paid plan. Cancel before the trial ends to avoid the first paid invoice (see Cancellation Policy).
2. Refund Window
- Monthly plans: You may request a refund within seven (7) days of the initial paid charge if the workspace has not substantially used billable features (for example large campaign sends, high API volume, or extensive AI prompt usage).
- Yearly plans: You may request a refund within fourteen (14) days of the initial yearly charge under the same low-usage conditions. After that window, yearly fees are non-refundable except as required by law.
- Renewals are generally non-refundable once processed; cancel before renewal to stop future charges.
3. How to Request a Refund
Email support@msgmix.com from your account email with: workspace name, invoice ID or payment reference, plan name, and reason for the request. We typically review eligible requests within 5–10 business days. Approved refunds are returned to the original payment method via Stripe, Razorpay, PayPal, or the gateway used for the charge.
4. Non-Refundable Items
- Meta / WhatsApp conversation charges, template fees, or phone number costs.
- Third-party AI model usage billed by OpenAI, Google, Anthropic, or other providers.
- Add-ons or usage already consumed beyond light evaluation during the refund window.
- Accounts suspended for Terms violations, spam, or abuse.
- Partial months after a mid-cycle cancellation (unless required by law).
- Chargebacks filed without first contacting support may delay resolution.
5. Downgrades & Credits
Plan downgrades typically take effect at the next billing cycle. We may offer account credit at our discretion for documented service outages attributable to MsgMix (not Meta or third-party outages). Credits are not cash-equivalent unless we state otherwise.
6. Chargebacks
Please contact support before initiating a payment dispute. Unwarranted chargebacks may result in account suspension while we investigate.
7. Contact
Billing & refunds: support@msgmix.com